RETURNS POLICY
BANDOWAYS Return Policy
Exchange and Credit Note Policy
At BANDOWAYS, we strive to provide you with high-quality streetwear that reflects your unique style and attitude. We understand that sometimes, despite our best efforts, an item might not be exactly what you expected. Therefore, we have developed a clear and fair exchange and credit note policy to ensure your satisfaction.
Exchange and Credit Note Conditions
1. Eligibility:
- You may request an exchange or a credit note within 14 days of receiving your item.
- Items must be unused, unworn, unwashed, and in the original condition with all tags attached.
- Items must be returned in their original packaging.
2. Non-Returnable Items:
- No Returns: We do not accept returns or issue refunds. Exchanges and credit notes are available for eligible items.
- Items marked as final sale or clearance are not eligible for exchange or credit notes.
- Personal items such as underwear, socks, or accessories are not eligible for exchange or credit notes for hygiene reasons.
3. Exchange Process:
- To initiate an exchange, contact our customer service team at help@bandoways.com within 14 days of receiving your item.
- Please provide your order number, item details, and the reason for the exchange.
- Once approved, you will receive instructions on how to return your item.
- You may exchange your item for a different size or colour, subject to availability. If the desired item is not available, we will issue a credit note.
4. Credit Note:
- If you prefer not to exchange, or if the desired exchange item is unavailable, we will issue a credit note for the full amount of the item.
- Credit notes are valid for 12 months from the date of issue and can be used for any future purchase on our website.
- Credit notes are not transferable and cannot be exchanged for cash.
5. Return Shipping:
- Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
- We recommend using a trackable shipping service to ensure your return is received.
6. Processing Time:
- Once we receive your return, please allow up to 7 business days for processing.
- You will be notified via email once your exchange has been processed or your credit note has been issued.
7. Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us within 7 days of receipt at help@bandoways.com with your order number and photos of the issue.
- We will cover the return shipping costs and send you a replacement or issue a credit note.
If you have any questions or need assistance with your exchange or credit note, please reach out to our customer service team:
- Email: help@bandoways.com
We are here to help and ensure your shopping experience with BANDOWAYS is smooth and satisfactory.
Thank you for choosing BANDOWAYS!
Exchange and Credit Note Policy
At BANDOWAYS, we strive to provide you with high-quality streetwear that reflects your unique style and attitude. We understand that sometimes, despite our best efforts, an item might not be exactly what you expected. Therefore, we have developed a clear and fair exchange and credit note policy to ensure your satisfaction.
Exchange and Credit Note Conditions
1. Eligibility:
- You may request an exchange or a credit note within 14 days of receiving your item.
- Items must be unused, unworn, unwashed, and in the original condition with all tags attached.
- Items must be returned in their original packaging.
2. Non-Returnable Items:
- No Returns: We do not accept returns or issue refunds. Exchanges and credit notes are available for eligible items.
- Items marked as final sale or clearance are not eligible for exchange or credit notes.
- Personal items such as underwear, socks, or accessories are not eligible for exchange or credit notes for hygiene reasons.
3. Exchange Process:
- To initiate an exchange, contact our customer service team at help@bandoways.com within 14 days of receiving your item.
- Please provide your order number, item details, and the reason for the exchange.
- Once approved, you will receive instructions on how to return your item.
- You may exchange your item for a different size or colour, subject to availability. If the desired item is not available, we will issue a credit note.
4. Credit Note:
- If you prefer not to exchange, or if the desired exchange item is unavailable, we will issue a credit note for the full amount of the item.
- Credit notes are valid for 12 months from the date of issue and can be used for any future purchase on our website.
- Credit notes are not transferable and cannot be exchanged for cash.
5. Return Shipping:
- Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
- We recommend using a trackable shipping service to ensure your return is received.
6. Processing Time:
- Once we receive your return, please allow up to 7 business days for processing.
- You will be notified via email once your exchange has been processed or your credit note has been issued.
7. Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us within 7 days of receipt at help@bandoways.com with your order number and photos of the issue.
- We will cover the return shipping costs and send you a replacement or issue a credit note.
If you have any questions or need assistance with your exchange or credit note, please reach out to our customer service team:
- Email: help@bandoways.com
We are here to help and ensure your shopping experience with BANDOWAYS is smooth and satisfactory.
Thank you for choosing BANDOWAYS!
BANDOWAYS: Streetwear for the bold. Designed for the game of life.